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		August 17, 2000

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Editor's Picks --> Support --> Client Support

>	Sun Management Center pumps up with Unicenter Tng Integration, Solaris 8 support The Java Developer Connection
	This Sun press release announces the availability of the Sun Management Center 2.1.1, which delivers support for the Solaris 8 Operating Environment and provides for integration with Computer Associates' Unicenter TNG enterprise management software. Sun says the latest enhancements to the Management Center are intended to elevate user service levels, reduce downtime and lower administration costs.
	URL: http://industry.java.sun.com/javanews/stories/story...

>	Solaris PPP client/IPNAT howto University of Wisconsin
	This document provides the information needed to get a working PPP connection under Solaris, and goes on to explain how to set up the Solaris as a NAT gateway.
	URL: http://photon.nepean.uws.edu.au/ppp/index.html

>	Top-tier support for top-tier systems Aberdeen Group
	This white paper, which is clearly has nothing bad to say about Sun Microsystems, provides an clear rundown of Sun's support services.
	URL: http://www.sun.com/service/about/background/Aberdee...

>	Tools anyone? Sun
	A listing of various support tools.
	URL: http://www.sunhelpdesk.com/tools.htm

>	Sneaky workarounds SunHelpdesk
	A listing of various user techniques to work around some Solaris idiosyncrasies.
	URL: http://www.sunhelpdesk.com/howto.htm

>	Support funds freedom CNET
	News story making the argument that offering Solaris 8 for free is still profitable because of the high support charges.
	URL: http://news.cnet.com/news/0-1003-200-1531871.html?t...

>	Analyst report questions Sun support TechWeb
	This Gartner Group report questions Sun support quality.
	URL: http://www.techweb.com/wire/story/TWB19991013S0010


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